Another Company's Story
 The Challenge
In any company, it is difficult for senior management to get straightforward
feedback - especially from direct reports. This is an even greater problem
in a family-owned business. For this reason, a large family owned holding
company asked PSP to design a 360 feedback tool to provide confidential
information on the strengths and improvement needs of each member of the
senior management team.
The Responses
The company worked with PSP to identify competencies that reflected the
family's vision, values, goals, and executive skill requirements in each of
their businesses for the next three years. These competencies were loaded
into the Motivator 360, which was administered to 15-20 raters who "surround"
each senior executive.
The Result
The Motivator 360 objectively and confidentially confirmed the strengths of
each executive. This boosted morale in the executive group, who had wondered
if previous feedback was genuine. At the same time, the 360 highlighted the
competencies that needed improvement by senior executives in each line of
business.
Customized development plans for each executive were provided by PSP to
address their specific areas for improvement. A second Motivator 360, administered
three years later, confirmed improvement in 82 percent of the competencies measured.
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